THE BILL

A. Bank direct debit

To pay your bills conveniently, choose bank or postal direct debit: the invoice will be automatically debited from your account on the exact day it is due, without the risk of incurring delays.
Activating direct debit is very simple:

• Log in to your Customer Area MY AUDAX and activate domiciliation in the PAYMENT METHODS section: you will receive an email to the address registered in our systems, with the pre-filled membership form. Everything must be sent signed, together with a copy of the front and back of an identity document, to our address info@audaxrenewables.it;
• Download the module from our site, fill it in with your data and send it signed, together with a copy of the front and back of an identity document, to our address info@audaxrenewables.it;
• Call us from Monday to Friday from 09:00 to 18:00 on the Customer Service number 011.9653739 or 800.595.455 and we will give you assistance to change your payment method.

B.Credit card

It is possible to pay invoices by credit card by accessing your Customer Area MY AUDAX and selecting the “INVOICE PAYMENT” section. For further information call Customer Service at no. 011.9653739 or 800.595.455.

C. Bank Transfer

It is possible to pay invoices by bank transfer, using the following coordinates:

• Beneficiary: Audax Energia Srl
• Bank:
  • Intesa SanPaolo - IBAN: IT07E0306 909400100000 007311
  • UniCredit Banca - IBAN: IT 57 B 02008 05364 000101262954
  • Poste Italiane – IBAN: IT61H0760101000000008890836
  • Crédit Agricole - IBAN: IT36O0623001627000045720158
• Reason:: enter the customer code (indicated at the top right on the first page of the invoice) and the number of the paid invoice/s

D. Postal order & Sisal Pay

If you have chosen to pay the bill with traditional methods, you can opt for the Poste Italiane online pay service or go to any post office or tobacconist.


Once the payment has been made, we invite you to forward the copy of the receipt via fax, e-mail or Whatsapp to the following addresses:

• Fax: 011.0122661
• E-mail: recoverycrediti3@audaxrenewables.it
• Whatsapp: +393402101499

→ Register for the area now MY AUDAX!
You will be able to take advantage of the advantages of our digital services and activate the service Bullet@ Online directly from your reserved area. The service is completely free, fast and safe and allows you to receive the invoice on your email at the time of issue, eliminating shipping times and costs.
If you are not yet registered, you can log in for the first time by entering the PIN code that you will find on the first page of your bill, in the "Create Account" section. The Customer Area credentials are also valid to access the App services, available for iOS And Android.

Bollett@ Online is the completely free, practical, fast and safe service that allows you to receive your bill in digital format via e-mail and view it online directly at the time of issue, eliminating shipping times and costs.

To activate the Bollett@ Online service and take advantage of the advantages of our online services, register immediately on our Customer Area MY AUDAX.
If you are not yet registered, go to https://myaudax.audaxrenewables.it/login.php and in the appropriate "Create Account" section enter the PIN code, which you will find on the first page of your bill. The Customer Area credentials are also valid to access the services of theMY AUDAX App, available for iOS And Android.

Advantages of the Bollett@ Online

If you wish to pay the invoice, it is possible to make the relevant payment by bank transfer to the following accounts, entering the number of the invoice to be paid in the reason for the transfer (if the payment refers to multiple invoices, enter the customer code indicated in the upper part of the first page of the invoice):
Beneficiary: Audax Energia Srl
Banking institution IBAN
Intesa SanPaolo IT55P0306909400100000012186
Intesa SanPaolo IT07E0306909400100000007311
Unicredit Banca IT57B0200805364000101262954
Poste Italiane IT61H0760101000000008890836

Without prejudice to any further remedy provided for in the Contract, in the event of failure or delayed payment - even partial - of the invoices, Audax will charge legal interest for the first 7 days of delay in accordance with the applicable legislation. From the 8th day, however, late payment interest will be charged equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who qualify as consumers) or by 4.5 percentage points (for customers who do not qualify as consumers), for each day of late payment.

In the event of delayed or omitted payment, even partial, of the fees due by the Customer pursuant to the Contract, after the expiry of the invoice, Audax has the right, after 5 days from the expiry of the invoice, to activate the procedures envisaged in the event of default by the Customer. Specifically, Audax is required to bring the Customer into default, with reference to all unpaid invoices, by sending a written communication by registered mail with acknowledgment of receipt or certified e-mail (hereinafter, also "letter of default"), pursuant to Law 160/2019, of Annex A to the resolution of 29 May 2015, 258/2015/R/com and subsequent amendments. –TIMOE - and/or Annex A to resolution ARG/gas 99/11 and subsequent amendments –TIMG-).
Following the sending of the aforementioned letter of default, the Customer must notify Audax of any payment made by sending - via fax or to the e-mail address indicated in the letter of default - a copy of the receipt of the payment made. Otherwise, after a further 3 working days have elapsed from the deadline indicated in the letter of formal notice, if the arrears exceed the amount of the security deposit, if any, or in any case an amount equivalent to the estimated average amount of a billing cycle, Audax , without prejudice to the cases of prohibition on the suspension of supply provided for by the applicable legislation, may request the Distributor to suspend the supply of electricity for one or more withdrawal points owned by the same Customer if they can be disconnected, within a period of no less than 40 ( forty) calendar days from the date of notification of the letter of commission.
With reference to the supply of electricity, in the event that the Customer is connected in low voltage (LV) and the technical conditions of the meter exist, before the suspension of the supply of electricity, a reduction in power will be carried out to a level equal to 15% of the available power, and for a period of 15 days. The aforementioned request for suspension of supply which will lead to a reduction in power cannot in any case be carried out before the expiry of the deadline of 25 calendar days from the date of notification of the notice of formal notice. In the event of persistent non-payment, the supply will be suspended by the competent local distributor. With reference to the supply of medium and/or high voltage electricity and/or natural gas in default, Audax may request the distribution company to request suspension after 40 calendar days from the date of notification of the letter of default. Once the supply is suspended, or if necessary interrupted, due to the Customer's continuing non-compliance, the Supply Contract will be terminated in compliance with the provisions of the Supply Contract and sector regulations.
In any case, the Customer will be required to pay, in addition to the sums due and default interest at the rate indicated above, also the payment of the fee for the suspension, closure, interruption, termination and/or restoration of the supply established by the Distributor responsible for the area - for the deactivation and reactivation of an electricity withdrawal point or for the reduction of power following arrears, referred to in paragraph 5.6 of the TIMOE, the fixed quota contribution of the Distributor is applied, reported in Table 7, letter a) of Annex C to the ARERA Resolution of 23 December 2015 654/2015/R/eel and subsequent amendments, which for the year 2019 is equal to Euro 25.15. The fixed fee contribution shown in Table 7, letter a) is reduced by 50% in the case of utilities already set up for remote management - as well as the administrative management fee of the case equal to Euro 30.00 (VAT, duties and taxes excluded).

Finally, should the non-compliance situation persist, Audax will request the administrative termination of the supply point and simultaneous termination of the contract and therefore the supply point will be managed by the competent Last Resort Services.

For further information, please consult the General Supply Conditions attached to the contract.

If you need a copy of the invoice, Audax offers you several options:

• • CUSTOMER AREA and APP: here you can view and download your invoices at any time in an easy, fast and secure way. Just activate the service Bullet@ Online! If you are not yet registered, go to ours Customer Area MY AUDAX and in the appropriate "Create Account" section enter the PIN code, which you will find on the first page of your bill. The Customer Area credentials are also valid to access the services of theMY AUDAX App , available for iOS And Android.

• • CUSTOMER CARE: by calling Customer Service on the landline number 011.9653739 active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), or on the toll-free number 800.595.455 active from Monday to Friday from 08:00 to 20:00 ( excluding national holidays), you can request a copy of your bill directly from one of our operators.
    
    
  • E-MAIL: you can send an email to info@audaxrenewables.it. indicating your customer code and the desired invoice references.

In order to monitor billed consumption and optimize bill costs, Audax Renewables offers its customers an active self-reading service only the last five days of each month.

You will be able to communicate your self-reading using one of the following methods

to. through AUTOMATIC SELF READING SERVICE: by calling, during the dedicated period, the number 011.9653739, from Monday to Friday from 08:00 to 20:00 (excluding national holidays), and typing the appropriate key from the speaker tree, you can enter your natural gas self-reading and /or electricity following the instructions of the guide voice;

b. via theCUSTOMER AREA and theAPP: it is possible to independently insert the readings, during the dedicated period, on the new one My Audax Customer Area or on the My Audax App, available for iOS And Android;

c. via a CUSTOMER SERVICE OPERATOR: by calling, during the dedicated period, Customer Service on the landline number 011.9653739 active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), or on the toll-free number 800.595.455 active from Monday to Friday from 08:00 to 8.00 pm (excluding national holidays), it is possible to communicate your readings directly to an operator.