Audax Renewables offer - Free market

The expenditure for energy includes the following amounts:

• PRICE OF THE ENERGY COMPONENT

The price of the raw material component, to cover the costs relating to the purchase of electricity which is then resold to end customers, applies to the energy actually consumed and to network losses. The offer includes a price of the energy component, equal to the average value of the hourly prices of the PUN, or (Single National Price) in the relevant month, plus the Spread equal to 0.0195 €/kWh. If the customer has installed a meter with hourly management (EO) capable of detecting the energy consumed in different hours, the price of the raw material component will be applied to each kWh of electricity, withdrawn in the reference month, calculated on the hourly value of the PUN in the reference month, and the related network losses (to be quantified and charged in the manner envisaged by ARERA with Resolution ARG/elt 107/09 and subsequent amendments, currently equal to 10.2% of energy taken for a customer powered by BT). If the customer has not installed a meter with hourly management (EO), the price of the energy component will be calculated on the monthly value of the PUN and the price of the raw material component will be equal to PUN,m (average monthly PUN per band or single time depending on the meter and readings made available by the distributor)+ 0.0285/kWh (spread).

The PUN value of electricity is published monthly on the website http://www.mercatoelettrico.org.

DISPATCHING COSTS

to cover the costs for the consumption forecasting activity and management of imbalance obligations for Audax Renewables and the service costs carried out by Terna SpA, which guarantees the balance between the demand and supply of electricity, which are made up of: a) the fees invoiced in proportion to the consumption of electricity expressed in €/kWh, the values of which vary and are published periodically, on a quarterly basis, by ARERA and Terna SpA, pursuant to articles. 44.3, 44 bis and 45.1 bis, Title 4, of Resolution 9 June 2006 n. 111/06 and subsequent amendments. and defined by Resolution 28 December 2021 n. 629/2021/R/eel and ss.mm.ii., available on the website www.arera.it, and b) starting from 01.01.2022, of a fee called "Market Capacity Charge", applied by Audax Renewables for all end customers served in the free market (replacing the Capacity Market Fee set by ARERA - pursuant to ARERA Resolution 566/2021/R/eel and art. 14 of ARERA Resolution ARG/elt 98/11 - for customers served under the enhanced protection/safeguard/gradual protection regime), equal to the result of the multiplication between: i) actual consumption and network losses and ii) the single-hourly amount (applied to all time slots) equal to 0.022639 €/kWh, calculated as the arithmetic mean of the capacity market charges, which can be consulted at the link https://www.terna.it/it/sistema-elettrico/mercato-capacita/disciplina, set by Terna SpA for peak hours and off-peak hours and updated annually and quarterly respectively and published periodically.

In order to facilitate the evaluation of our offer, below we provide an estimated calculation of the possible annual cost of the supply, depending on the installed power, under the conditions of the offer ALWAYS GREEN BUSINESS:

The offer is part of the offers of free market and allows consumers to change supplier for free, choosing the tariff that best suits their needs.

The prices of the offer and the related economic structure are indicated, as well as on this web page, in the CTE, which are delivered to the Customer before signing the Contract. For more information on the fees applied, you can consult our guide to reading the CTE on our website the bill or call our toll-free number 800 595 455 (opening hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays) - or on the telephone 011/9653739 (opening hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays -, on call cost varies depending on the telephone operator), or send an email to commercial@audaxrenewables.it.

The Customer has the right to exercise his right to change his mind pursuant to the Consumer Code, even with reference to a single supply, without any charge or reason, within 14 (fourteen) days from the date of conclusion of the Contract. To this end, the Customer may send written communication to the Supplier, possibly using the form that will be delivered to the customer before signing the Contract together with the contractual documentation and in any case downloadable here, or with the methods indicated below: via ordinary mail addressed to AUDAX RENEWABLES SRL, Via Candiolo n. 2/4 - 10048 Vinovo (TO); via fax to no. 011/0122660; via email to info@audaxrenewables.it or via PEC to audaxenergia@pec.audaxenergia.it. If the Customer does not use the appropriate form, he/she must provide at least the following information: name and surname, supply address, POD/PDR, postal address (if different from the address indicated in the Contract) or e-mail, and the service to which it refers (electricity, gas, or both), attaching the identity card of the signatory of the Contract.

If a request for execution of the Contract is not submitted before the deadline for the right to reconsider has expired, the activities necessary to execute the Contract will be started only once the period established for the right to reconsider has elapsed.

The Customer may request the execution of the Contract before the expiry of the deadline to exercise the right of withdrawal. It is understood that, in this case, the Customer will still be able to exercise reconsideration, but will be required to pay the amounts relating to the consumption made in application of the economic conditions relating to the signed offer, as well as any further costs incurred for transfer, activation, reactivation , deactivation of the supply and/or variation of power, if requested, provided by the Distributor for the services carried out, in addition to the costs for these services indicated in the art. 15.5 of the General Supply Conditions, and the amounts relating to any consumption made, if the supply has been activated, in application of the economic supply conditions envisaged by the signed/chosen commercial offer, without prejudice to the provisions of the art. 66-quinquies, paragraph 1, of the Consumer Code (Unsolicited contracts). The request for execution of the Contract before the deadline for the reconsideration has expired will not lead to the start of the supply in the period envisaged for the reconsideration, but may in any case lead to an advance of the supply with the new seller compared to the normal expected times.

In the case of exercise of the right of reconsideration, the supply could: (i) in cases in which the sale was not initiated by the merchant against whom the right of reconsideration was exercised, be guaranteed 1) by the previous merchant, if the relevant sales contract does not appear to have been dissolved, or 2) by the subjects who provide the enhanced protection service, in the case of electricity supply or the last resort supply service in the case of gas supply for the time necessary to allow a new change supplier or the closure of the point, based on the Customer's wishes; or (ii) the sale be initiated by the merchant against whom the right of reconsideration was exercised, for the time necessary to allow a change of supplier or the closure of the point, based on the will expressed by the Customer.

In the case of exercising the right of reconsideration aimed at terminating the supply with deactivation of the collection/return point, the Customer himself will be required to request deactivation from the current sales operator, who will provide, also through the possible user of the transport and of the dispatching or the user of the distribution service, respectively pursuant to the provisions of article 81, paragraph 81.7, of the TIQE and article 37, paragraph 37.6, of the RQDG.

The supply of electricity and/or natural gas will take place approximately on the first useful date and, in any case, by the first day of the third month following the date of conclusion of the Contract, without prejudice to the successful outcome of the technical and administrative activities preceding the execution of the Contract described in detail in the CGF (including the activation activities of transport and distribution services and, for electricity supplies, dispatching), and provided that the data provided by the Customer in the contractual documentation is correct. In any case, the Customer will be informed about the exact date of activation of the supply through a specific communication, sent by e-mail, certified email, text message or ordinary mail, or of the failure to activate the supply pursuant to art. 2.5 of the general conditions of supply, through specific communication sent via e-mail, PEC, text message or ordinary mail.

For the supply of electricity, the Customer will provide Audax with the mandate to operate on its own behalf towards the Network Manager and the Electricity Distributor, undertaking to fulfill any obligation contracted by the Supplier on behalf of the Customer regarding dispatching services , transport of electricity and connection to the electricity grid functional to the provision of the transport service. In accordance with the regulations established by ARERA, the Customer will be required to pay the amounts pertaining to the Distributor for individual services and fixed-rate contributions.

The transportation of natural gas will be carried out by the natural gas transportation company and the natural gas distribution company in execution of appropriate agreements that Audax undertakes to conclude directly or to have third parties conclude in compliance with the established methods and deadlines. by the legislation applicable from time to time.

The Contract is for an indefinite period; instead, the CTE will remain unchanged for a period of 12 (twelve) months from the activation of the supply, unless otherwise provided in the CTE. After this period, the CTE will be tacitly renewed for a further 12 months under the conditions set out therein. The Supplier may propose to the Customer the modification of the CTE, giving written notice with a notice of no less than 3 (three) months with respect to the effective date of the changes and in accordance with the CGF and without prejudice to the Customer's right to exercise the right of withdrawal .

For consumers or small customers (pursuant to art. 2.3, letters a) and c) of the Annex to the ARERA resolution of 19 July 2012, 301/2012/R/eel (TIV) (for electricity), and art. 2.3 lett. a), b) and d) of the Annex to the ARERA resolution of 28 May 2009, ARG/gas 64/09 (TIVG), limited to points with overall annual consumption of less than 200,000 Smc (for gas), the Customer will always be able to exercise the right of withdrawal without charges, choosing another supplier who will manage the exchange, in compliance with the terms of forewarning indicated below: (i) in the event that the right of withdrawal is expressed in order to change supplier, the Customer must issue a specific power of attorney to the new supplier so that the latter, or the user of the incoming distribution, carries out the request of switching to the Integrated Information System (SII), no later than the 10th (ten) of the month preceding the switching date; (ii) in cases other than a change of supplier (i.e. termination of supply), the withdrawal is exercised directly by the Customer by sending Audax, with one month's notice from the date of receipt of the communication by Audax, a written notice of withdrawal, alternatively: by ordinary mail to AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), via fax at n. 011/0122660 or by e-mail to complaints@audaxrenewables.it or PEC to complaint@pec.audaxenergia.it.

The Customer will be able to pay the invoices within a period of no less than 20 days from the date of issue, by paying at: post offices, by postal order, or by direct debit from their bank or postal current account with SEPA Direct Debit ( SDD) or at the bank counter of the financial institutions indicated on the invoice (the latter without costs). For further information see the art. 18 of the CGF.

In case of delay in the payment Audax may request, without the need for a formal formal notice, in addition to any further expenses incurred also for reminders, late payment interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who qualify as consumers) and 4.5 percentage points (for customers who do not qualify as consumers), for each day of late payment. Audax may also send, with a notice of no less than 40 days (pursuant to Law 160/2019), a letter of formal notice to the Customer, via written communication via PEC or registered letter with return receipt, in which notice will be given of suspension of supply and indication of the deadline for payment, ordering payment of unpaid invoices. For customers benefiting from a social bonus due to physical and/or economic hardship, the terms referred to in the art. will be doubled. 3 of the TIMOE and art. 4 of the TIMG. In the event of suspension, closure, interruption, termination and/or restoration of supply, the Customer will be required to pay the fees indicated by the Distributor and the costs charged by the same, in addition to administrative management costs and expenses incurred for the credit recovery equal to €25.00.

Invoicing takes place based on the measurement data and in compliance with the following order: a) actual measurement data made available by the Distributor; b) self-readings communicated by the Customer, if validated by the distribution company; c) estimated measurement data. Audax makes the self-reading service available to the Customer of natural gas and electricity: the Customer, for the entire duration of the month, will be able to communicate the self-reading in the following ways: i) by calling Customer Service at no. 011/9653739 or toll-free number 800595455, ii) by sending an e-mail to the address info@audaxrenewables.it or a fax to no. 011/0122660, iii) by accessing your My Audax Customer Area on the website www.audaxrenewables.it or on the My Audax App. In the absence of self-reading or detection or validation of the self-reading by the Distributor, Audax will charge the estimated consumption, in compliance with the provisions of the articles. 6.2 and 10 of the TIF. If Audax proceeds to estimate consumption, it will follow the following criteria, ordered by priority: (i) historical consumption data of the Customer that Audax acquires during at least one year of administration; (ii) presumed annual consumption and withdrawal profile communicated by the Distributor.

With regard to the supply of natural gas, if the Distributor communicates to the Supplier the negative outcome of the reading attempt, the Supplier will in turn inform the Customer with communication on the invoice and will proceed with the invoicing of the presumed consumption. The local Distributor publishes on its website the calendar of passages of the personnel responsible for collecting the natural gas measurements and is required to take charge of the measurement collected by the Customer and left available by the latter also through a posted paper note at the door of your home or similar place. In the event of an unsuccessful attempt to collect the measurement, the Distributor informs the Customer, with a specific paper note, of the possibility of carrying out the self-reading.

The Customer can request that the invoice be sent by ordinary mail, or by e-mail to the address indicated by the Customer.

In derogation of the provisions of the TIF and unless otherwise indicated in the CTE, the invoicing of consumption will take place as indicated below: (i) for domestic customers, the invoicing of the fees will take place every 2 (two) months with the exception of the first invoice, which it will be monthly, except for customers who have chosen the method of sending the invoice via e-mail for which the invoicing will be monthly; (ii) for the rest of the Customers (including condominium and public administration users), the fees will be invoiced on a monthly basis. In any case, the Supplier reserves the right to change the billing frequency by giving specific notice to the Customer, even with a note on the invoice, with effect from the first subsequent billing cycle. The Supplier will also have the right not to issue the invoice for debit and/or credit amounts lower than Euro 10.00 and to charge the same on the first subsequent invoice for an overall amount higher than this threshold.

The Guide to reading the invoice is published on the website www.audaxrenewables.it and can be downloaded by the Customer, which contains a complete description of the individual items that make up the amounts invoiced for each offer from the Supplier, using simple, understandable language consistent with the so-called “Glossary” approved by ARERA, also published on the website indicated above.

The Supplier recognizes the Customer's fundamental rights indicated pursuant to the Consumer Code, such as, among others, the right to adequate information, to exercise commercial practices according to principles of good faith, correctness and loyalty, as well as correctness, transparency and fairness in contractual relationships.

To protect consumers, Audax has adopted a voluntary self-regulation protocol regarding confirmation of the Customer's negotiating intent and unsolicited activations, which can be consulted on the website https://www.audaxrenewables.it/prescrizione_energia_elettrica_gas.php. In particular, in the event that the transition to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the Contract, after the complaint the Customer may voluntarily adhere to the quick restoration procedure to return to previous supplier. This possibility supports the procedures established by the Consumer Code regarding the verification of an unsolicited supply. The Customer can obtain protection by sending a written complaint in the manner described, by post, fax, e-mail or PEC, to the following addresses: AUDAX RENEWABLES SRL, via Candiolo n. 2/4 - 10048 Vinovo (TO), fax: 011/0122660, e-mail complaints@audaxrenewables.it, PEC: complaint@pec.audaxenergia.it

For more information, see dispute complaints.