Audax Renewables offer - Free market

The expense for the natural gas matter includes the following amounts:

•PRICE OF THE NATURAL GAS MATERIAL COMPONENT equal to the PSV or wholesale price understood as the arithmetic average calculated monthly of the reference price of all transactions carried out during the daily session on the Intraday Gas Market trading venue (MI_GAS)*, considering gas supplied at standard conditions with PCS ** equal to 0.03852 GJ/Smc, plus a monthly contribution equal to €1.80/PDR/month (equal to €21.60/PDR/year). The gas raw material price actually applied is adjusted according to the value of the same PCS parameter for the distribution system in which the supply falls. In the event that the volumes are detected by measurement units not equipped with equipment for correcting measurements under standard conditions, they will be adjusted based on the value of the coefficient C according to the provisions of the TIVG.

•CC OR MARKETING COSTS: : marketing costs (CC) to cover the operator's retail management costs, of which the fixed unit fee is equal to €0.3670/PDR/day (€113.60/PDR/year), and the variable unit fee is equal to 0.007946€/Smc.

* MI-GAS (Intraday Gas Market) is the venue for trading offers for the purchase and sale of gas relating to the gas-day corresponding to the one on which the session opens. The MI-GAS takes place in a single session according to the continuous trading methods, as defined by the Energy Markets Manager (GME). The value of the average reference price of MI-GAS is published by GME on the website www.mercatoelettrico.org.

** The actual PCS indicates the quantity of effective thermal energy obtained by burning one Smc of methane gas. The “C” coefficient is used to convert the cubic meters of gas measured by the meter into Smc, the unit of measurement for invoicing methane on the bill. Their actual values depend on the geographical location of the sampling point (PDR) and are calculated based on some parameters, such as altitude and climate zone. The adjustment of the "C" coefficient will be carried out by applying to the invoiced volumes the actual coefficient corresponding to the Customer's redelivery point.

The expense for the transportation of natural gas, meter management includes the amounts invoiced for the various activities that allow sellers to deliver the natural gas they consume to end customers. Corresponds to the amounts relating to transmission/transport, distribution and metering services (i.e. meter reading and provision of consumption data). It also includes the invoiced amounts corresponding to the components relating to the incentive and recovery of the quality of the service and the equalization mechanisms of the aforementioned services. The aforementioned values are calculated according to the criteria established in Resolution 230/2021/R/gas and subsequent amendments and were approved by the Regulatory Authority for Energy, Networks and the Environment with resolution 230/2021/R/gas on 03 June 2021 or by a different entity competent for the tariff area in which each supply point falls. For the purposes of billing activities, some fees and components will be applied to the volumes with reference to the Higher Calorific Value (PCS) relating to the distribution system in which the supply falls, according to the provisions of the TIVG. In the event that the volumes are detected by measurement groups not equipped with equipment for correcting measurements under standard conditions, they will be adjusted based on the value of the coefficient C, according to the provisions of the TIVG.

They include the amounts invoiced relating to fees intended to cover costs relating to activities of general interest for the gas system, in compliance with Resolution 30 December 2021 635/2021/R/com and subsequent amendments, the values of which are published and periodically updated by ARERA (available on the website www.arera.it). These charges will be updated with the methods and timing defined by ARERA. With reference to costs for transport, meter management and system charges, the Customer will also be invoiced for further charges, fees, tariff components and/or increases possibly introduced by the competent authorities with reference to the supply of gas to domestic withdrawal points, including (but not exclusively) to replace others previously provided for by sector regulations.

FEES FOR REQUESTS SUBMITTED TO THE DISTRIBUTOR/SII (Integrated Information System of the Single Buyer):: for each request forwarded by the Supplier to the competent Distributor (i.e. customer requests for transfer/takeover, deactivation, increase/decrease in power, etc.), in addition to the costs determined by the Distributor itself ( published on its website) which will be charged by the Supplier to the Customer on the first available invoice, the Customer will be required to pay a flat rate fee (VAT, duties and taxes excluded), as indicated in clause 15 of the General Conditions of the contract

The conditions referred to in this offer will remain unchanged for 12 months from the activation of the supply. At the end of this period, the economic conditions will be tacitly renewed, without further communications of renewal or modification of the conditions of the contract being sent to the Customer, these conditions remaining unchanged, with the exception of the price of the monthly contribution which will be equal to 3, €80/PDR/month (€45.60/PDR/year). In any case, the Customer's right to withdraw from the contract pursuant to article 3 of the General Conditions of Supply remains in force.

In order to verify the differences between this offer, framed in the free market, and the reference prices and standard supply conditions established by the Authority (protection or enhanced protection service), below you will find the comparability sheet, to pursuant to the art. 9.1, letter. l) of the Code of Commercial Conduct (Annex A to Resolution 366/2018/R/com and subsequent amendments). This comparability sheet provides for the indication of the estimated calculation of the annual expenditure excluding taxes, fees and any other charges.

The offer is part of the free market offers and allows consumers to change supplier for free, choosing the tariff that best suits their needs. The prices of the offer and the related economic structure are indicated, as well as on this web page, in the CTE, which are delivered to the Customer before signing the Contract. For more information on the fees applied, you can consult our guide to reading the CTE on our website https://www.audaxrenewables.it/la_bolletta.php or call our toll-free number 800 595 455 (opening hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays) - or by calling 011/9653739 (hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays -, the cost of the call varies depending on the telephone operator), or send an email -mail to commerciale@audaxrenewables.it

If the Contract is concluded outside the commercial premises, the Contract is considered concluded on the date of signature of the same by the Customer who has accepted the commercial proposal formulated by Audax according to what is contained in the Acceptance Form, in the CGF, in the CTE and any other contractual document delivered to the Customer at the time of signing. If the Contract is concluded using remote communication techniques, the Contract is considered concluded with the receipt by Audax of the Contract signed by the customer. At the latest within 10 (ten) working days from the conclusion of the Contract and in any case, before activating the supply, Audax provides the consumer with confirmation of the Contract concluded on a durable medium.

The Customer has the right to exercise his right to change his mind pursuant to the Consumer Code, even with reference to a single supply, without any charge or reason, within 14 (fourteen) days starting from the date of conclusion of the Contract. To this end, the Customer may send written communication to the Supplier, possibly using the form that will be delivered to the customer before signing the Contract together with the contractual documentation and in any case downloadable here, or with the methods indicated below: via ordinary mail addressed to AUDAX RENEWABLES SRL, Via Candiolo n. 2/4 - 10048 Vinovo (TO); via fax to no. 011/0122660; via e-mail to info@audaxrenewables.it or via PEC to audaxrenewables@pec.audaxrenewables.it. If the Customer does not use the appropriate form, he/she must provide at least the following information: name and surname, supply address, POD/PDR, postal address (if different from the address indicated in the Contract) or e-mail, and the service to which it refers (electricity, gas, or both), attaching the identity card of the signatory of the Contract. If a request for execution of the Contract is not submitted before the deadline for the right to reconsider has expired, the activities necessary to execute the Contract will be started only once the period established for the right to reconsider has elapsed. The Customer may request the execution of the Contract Before of the deadline for exercising the right of withdrawal. It is understood that, in this case, the Customer will still be able to exercise reconsideration, but will be required to pay the amounts relating to the consumption made in application of the economic conditions relating to the signed offer, as well as any further costs incurred for transfer, activation, reactivation , deactivation of the supply and/or variation of power, if requested, provided by the Distributor for the services carried out, in addition to the costs for these services indicated in the art. 15.5 of the General Supply Conditions, and the amounts relating to any consumption made, if the supply has been activated, in application of the economic supply conditions envisaged by the signed/chosen commercial offer, without prejudice to the provisions of the art. 66-quinquies, paragraph 1, of the Consumer Code (Unsolicited contracts). The request for execution of the Contract before the deadline for the reconsideration has expired will not lead to the start of the supply in the period envisaged for the reconsideration, but may in any case lead to an advance of the supply with the new seller compared to the normal expected times. In the case of exercise of the right of reconsideration, the supply could: (i) in cases in which the sale was not initiated by the merchant against whom the right of reconsideration was exercised, be guaranteed 1) by the previous merchant, if the relevant sales contract does not appear to have been dissolved, or 2) by the subjects who provide the enhanced protection service, in the case of electricity supply or the last resort supply service in the case of gas supply for the time necessary to allow a new change supplier or the closure of the point, based on the Customer's wishes; or (ii) the sale be initiated by the merchant against whom the right of reconsideration was exercised, for the time necessary to allow a change of supplier or the closure of the point, based on the will expressed by the Customer. In the case of exercising the right of reconsideration aimed at terminating the supply with deactivation of the collection/return point, the Customer himself will be required to request deactivation from the current sales operator, who will provide, also through the possible user of the transport and of the dispatching or the user of the distribution service, respectively pursuant to the provisions of article 81, paragraph 81.7, of the TIQE and article 37, paragraph 37.6, of the RQDG.

The supply of electricity and/or natural gas will take place approximately on the first useful date and, in any case, by the first day of the third month following the date of conclusion of the Contract, without prejudice to the successful outcome of the technical and administrative activities preceding the execution of the Contract described in detail in the CGF (including the activation activities of transport and distribution services and, for electricity supplies, dispatching), and provided that the data provided by the Customer in the contractual documentation is correct. In any case, the Customer will be informed about the exact date of activation of the supply through a specific communication, sent by e-mail, certified email, text message or ordinary mail, or of the failure to activate the supply pursuant to art. 2.5 of the general conditions of supply, through specific communication sent via e-mail, PEC, text message or ordinary mail. For the supply of electricity, the Customer will provide Audax with the mandate to operate on its own behalf towards the Network Manager and the Electricity Distributor, undertaking to fulfill any obligation contracted by the Supplier on behalf of the Customer regarding dispatching services , transport of electricity and connection to the electricity grid functional to the provision of the transport service. In accordance with the regulations established by ARERA, the Customer will be required to pay the amounts pertaining to the Distributor for individual services and fixed-rate contributions. The transportation of natural gas will be carried out by the natural gas transportation company and the natural gas distribution company in execution of appropriate agreements that Audax undertakes to conclude directly or to have third parties conclude in compliance with the established methods and deadlines. by the legislation applicable from time to time.

The Customer may be required to bear any costs in the event of requests, transmitted by the Customer and forwarded to the competent Distributor, (such as requests for activation of a new meter, transfer/takeover, deactivation, etc.), within the limits (the ) of the prices indicated by the local distributor responsible for the supply of gas (published on the distributor's website) and (ii) of the possible presence of a flat-rate fee, to cover the administrative management costs of the case (see service fees), of amount equal to Euro 30.00, net of taxes and duties.

The Contract is a indefinite period; instead, the CTE will remain unchanged for a period of 12 (twelve) months from the activation of the supply, unless otherwise provided in the CTE. After this period, the CTE will be tacitly renewed for a further 12 months under the conditions set out therein. The Supplier may propose to the Customer the modification of the CTE, giving written notice with a notice of no less than 3 (three) months with respect to the effective date of the changes and in accordance with the CGF and without prejudice to the Customer's right to exercise the right of withdrawal . For consumers or small customers (pursuant to art. 2.3, letters a) and c) of the Annex to the ARERA resolution of 19 July 2012, 301/2012/R/eel (TIV) (for electricity), and art. 2.3 lett. a), b) and d) of the Annex to the ARERA resolution of 28 May 2009, ARG/gas 64/09 (TIVG), limited to points with overall annual consumption of less than 200,000 Smc (for gas), the Customer will always be able to exercise the right of withdrawal without charges, choosing another supplier who will manage the change, in compliance with the notice periods indicated below: (i) in the event that the right of withdrawal is expressed for the purpose of changing supplier, the Customer must release specific power of attorney to the new supplier so that the latter, or the user of the incoming distribution, carries out the switching request to the Integrated Information System (SII), no later than the 10th (ten) day of the month preceding the switching date ; (ii) in cases other than a change of supplier (i.e. termination of supply), the withdrawal is exercised directly by the Customer by sending Audax, with one month's notice from the date of receipt of the communication by Audax, a written notice of withdrawal, alternatively: by ordinary mail to AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), via fax at no. 011/0122660 or by e-mail to complaint@audaxrenewables.it or PEC to complaint@pec.audaxenergia.it

The Customer will be able to pay the invoices within a period of no less than 20 days from the date of issue, by paying at: post offices, by postal order, or by direct debit from their bank or postal current account with SEPA Direct Debit ( SDD) or at the bank counter of the financial institutions indicated on the invoice (the latter without costs). For further information see the art. 18 of the CGF. In case of delay in the payment Audax may request, without the need for a formal formal notice, in addition to any further expenses incurred also for reminders, late payment interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who qualify as consumers) and 4.5 percentage points (for customers who do not qualify as consumers), for each day of late payment. Audax may also send, with a notice of no less than 40 days (pursuant to Law 160/2019), a letter of formal notice to the Customer, via written communication via PEC or registered letter with return receipt, in which notice will be given of suspension of supply and indication of the deadline for payment, ordering payment of unpaid invoices. For customers benefiting from a social bonus due to physical and/or economic hardship, the terms referred to in the art. will be doubled. 3 of the TIMOE and art. 4 of the TIMG. In the event of suspension, closure, interruption, termination and/or restoration of supply, the Customer will be required to pay the fees indicated by the Distributor and the costs charged by the same, in addition to administrative management costs and expenses incurred for the credit recovery equal to €25.00.

Invoicing takes place based on the measurement data and in compliance with the following order: a) actual measurement data made available by the Distributor; b) self-readings communicated by the Customer, if validated by the distribution company; c) estimated measurement data. Audax makes the self-reading service available to the Customer of natural gas and electricity: the Customer, for the entire duration of the month, will be able to communicate the self-reading in the following ways: i) by calling Customer Service at no. 011/9653739 or toll-free number 800595455, ii) by sending an e-mail to info@audaxrenewables.it or a fax to no. 011/0122660, iii) by accessing your My Audax Customer Area on the website www.audaxrenewables.it or on the My Audax App. In the absence of self-reading or detection or validation of the self-reading by the Distributor, Audax will charge the estimated consumption, in compliance with the provisions of the articles. 6.2 and 10 of the TIF. If Audax proceeds to estimate consumption, it will follow the following criteria, ordered by priority: (i) historical consumption data of the Customer that Audax acquires during at least one year of administration; (ii) presumed annual consumption and withdrawal profile communicated by the Distributor. With regard to the supply of natural gas, if the Distributor communicates to the Supplier the negative outcome of the reading attempt, the Supplier will in turn inform the Customer with communication on the invoice and will proceed with the invoicing of the presumed consumption. The local Distributor publishes on its website the calendar of passages of the personnel responsible for collecting the natural gas measurements and is required to take charge of the measurement collected by the Customer and left available by the latter also through a posted paper note at the door of your home or similar place. In the event of an unsuccessful attempt to collect the measurement, the Distributor informs the Customer, with a specific paper note, of the possibility of carrying out the self-reading. The Customer can request that the invoice be sent by ordinary mail, or by e-mail to the address indicated by the Customer. In derogation of the provisions of the TIF and unless otherwise indicated in the CTE, the invoicing of consumption will take place as indicated below: (i) for domestic customers, the invoicing of the fees will take place every 2 (two) months with the exception of the first invoice, which it will be monthly, except for customers who have chosen the method of sending the invoice via e-mail for which the invoicing will be monthly; (ii) for the rest of the Customers (including condominium and public administration users), the fees will be invoiced on a monthly basis. In any case, the Supplier reserves the right to change the billing frequency by giving specific notice to the Customer, even with a note on the invoice, with effect from the first subsequent billing cycle. The Supplier will also have the right not to issue the invoice for debit and/or credit amounts lower than Euro 10.00 and to charge the same on the first subsequent invoice for an overall amount higher than this threshold. The Guide to reading the invoice is published on the website www.audaxrenewables.it and can be downloaded by the Customer, which contains a complete description of the individual items that make up the amounts invoiced for each offer from the Supplier, using simple, understandable language consistent with the so-called “Glossary” approved by ARERA, also published on the website indicated above.

In the event of non-payment or delayed payment, even partial, of the invoices, Audax, in addition to any additional expenses incurred, including those for reminders to pay the invoices, will charge legal interest for the first 7 (seven) days of delay ( the legal interest for the year 2020 established by the decree of the Ministry of Economy and Finance of 12/12/2019, published in the Official Journal of 12/14/2019). From the 8th (eighth) day, however, late payment interest will be charged equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who qualify as consumers) and by 4, 5 percentage points (for customers who do not qualify as consumers) for each day of late payment. In the event of a delay in payment with respect to the due date indicated on the invoice, the Supplier may bring the Customer into default by means of written communication via PEC or registered letter with return receipt with a notice period of no less than 40 (forty) days (Law 160 /2019), sending a letter of formal notice to the Customer in which (i) orders payment of the unpaid invoices and (ii) indicates the final payment deadline, in application of the applicable provisions of the TIMG. For customers benefiting from a social bonus for physical and/or economic hardship, the terms referred to in art. 4 of the TIMG will be doubled. Following the aforementioned notice of default, the Customer must notify Audax of any payment made by sending a copy of the payment receipt made by fax or to the e-mail address indicated in the reminder notice. Otherwise (i.e. non-payment), after a further 3 (three) working days from the expiry of the payment deadline indicated in the same formal notice, if the arrears exceed the amount of the security deposit eventually constituted or in any case an amount equivalent to the average amount estimated of a billing cycle, Audax, without prejudice to the cases of prohibition on the suspension of supply provided for by the applicable legislation, may request the Distributor to close the redelivery point due to suspension of the gas supply due to arrears, in compliance with the TIMG. If in the 90 days following the date of the last request for suspension of supply due to arrears Audax proceeds with a new communication of formal notice relating to invoices not covered in the previous communication which is followed by the request for suspension of supply, the deadline for the request of suspension or closure of the PDR may be reduced from 3 (three) working days to 2 (two) working days starting from the expiry of the payment deadline indicated in the letter of formal notice. In the event of persistent non-payment by the Customer beyond this deadline, the supply will be suspended by the competent local distributor. If the arrears concern the joint supply of electricity and natural gas, the Supplier may at its option suspend one or both of the supply services, unless otherwise protected by the ARERA resolution. Once the supply has been suspended, in the face of the Customer's continuing non-compliance, Audax has the right, at any time, to declare the Contract terminated and send the relevant termination notice to the SII. The termination of the Contract takes effect from the day indicated by Audax in the letter of formal notice and/or in the subsequent letter of communication of termination. In the case of supply of natural gas to PDRs which are in arrears and in case of impossibility of closing the redelivery point (PDR), if this is technically and economically feasible, the Supplier may also request the competent local Distributor to carry out the attempt to interruption of power supply, pursuant to art. 10 of the TIMG; if the aforementioned attempt is not successful, the Supplier reserves the right to request the possible administrative termination of the supply, based on the regulations defined by ARERA and the Distributor will activate the consequent Default Service. The execution of the intervention will result, with effect from the relevant date, in the legal termination of the Contract, pursuant to article 1456 of the Civil Code. In any case, the Customer must allow the distribution company to access the premises in which it is located the metering system in order to be able to disconnect the PDR and pay Audax the related charges relating to the interruption, suspension and/or termination of supply. Where the intervention to interrupt the supply is not technically feasible, the Supplier has the right to declare the Contract terminated by sending the relevant communication of contractual termination to the SII pursuant to art. 13 of the TIMG. The termination of the Contract takes effect from the effective date of the activation of the supply by the Supplier of last resort (enhanced protection service/Default service/safeguard). In any case, the Customer will be required to pay, in addition to the amounts due and default interest at the rate indicated above, also the fees for the suspension, closure, interruption, termination and/or restoration of the supply indicated by the local Distributor. competent (and published on its website), and the corresponding OTHER SERVICES, indicated in the TECHNICAL AND ECONOMIC CHARACTERISTICS OF THE OFFER section of this page. Furthermore, in all cases of sending a payment reminder, legal warning, formal notice and/or each communication of advance notice of the suspension of the administration, as well as for each further communication provided for under the TIMG, in any case, consequent to the state of arrears by the Customer, in addition to the sums due for the invoiced amounts and the related interest, the cost for the administrative management of the case and for the expenses incurred for the recovery of the credit equal to Euro 25.00, at net of taxes and duties. In the event that the suspension of supply or reduction in power occurs without sending the formal notice by registered mail, Audax will pay the Customer a fee equal to Euro 30.00 as compensation. Furthermore, Audax will pay the Customer as compensation a fee equal to 20.00 Euros, in the event that the supply has been suspended due to arrears, despite failure to comply with one of the following terms:
• the deadline for payment indicated in the letter of formal notice, which cannot be less than 15 (fifteen) calendar days from the sending of the relevant registered letter to the end customer, or 10 (ten) calendar days from receipt, by of the seller of the sale, of the receipt of delivery to the end customer of the notice of default sent via certified email, or 20 (twenty) calendar days from the date of issue of the written notice of default if Audax Renewables is not able to document the date of sending of the aforementioned communication;
• the maximum term between the date of issue of the notice of default and the date of delivery of the same to the postal carrier which, if Audax Renewables is not able to document the date of sending, cannot be more than 3 (three) working days starting from the date of issue of the notice of default, without prejudice to the right for Audax Renewables to deliver to the postal carrier within a period not exceeding 5 (five) working days if also the final deadline of 20 (twenty) calendar days referred to in the previous point is increased by a number of working days equal to the difference between the observed delivery deadline and the minimum deadline of 3 (three) working days;
• the minimum period of 3 (three) working days between the expiry date of the payment deadline and the date of the request to the distribution company for the request to close the redelivery point due to suspension of supply due to arrears.
In the aforementioned cases, the end customer cannot be required to pay any further fee relating to the suspension or reactivation of the supply. Audax Renewables must pay the end customer, within 8 (eight) months from the occurrence of the suspension or power reduction, the automatic compensation indicated above directly or on the occasion of the first available invoice, through a deduction from the amount charged in the same invoice.

Civil gas end customers who use natural gas or another gas other than natural gas supplied via a distribution system or a transport network to supply a user system are protected by an insurance contract stipulated by the Italian Gas Committee (CIG) against accidents (also suffered by cohabiting family members and employees), fires and civil liability, deriving from the use of gas supplied via a distribution system, downstream from the delivery point. The following are excluded from this coverage: a) end customers of methane gas other than domestic or domestic condominium customers (public service points and other uses) equipped with a meter of a class higher than G25; b) consumers of methane gas for transport. For further details regarding the insurance coverage and the forms to be used for reporting any accident to be forwarded directly to the Italian Gas Committee (CIG), you can contact the Energy Consumer Help Desk directly on the toll-free number 800.166.654 or with other methods indicated on the website www.arera.it. In any case, on your own site  Audax provides an information note dedicated to insurance coverage.

The so-called "gas bonus" (i.e. "the system of compensation for the expenditure incurred by domestic customers for the supply of natural gas") is a tool introduced with Legislative Decree 185/08, converted with Law 2/09 with the objective to support families in financial difficulty, guaranteeing them savings on the annual expenditure for the supply of natural gas. The social bonuses for economic hardship (electricity and gas) and for physical hardship can be cumulated if the respective eligibility requirements are met. The social bonus (i.e. the compensation scheme for the expenditure incurred by domestic customers for the supply of electricity and/or natural gas) is applied in the form of a discount on the bill for the supply of natural gas. To access the social bonus you must apply at your municipality of residence or at another institution designated by it, submitting the appropriate form completed in its entirety. The forms can be found on the website of the Regulatory Authority for Energy, Networks and the Environment, www.arera.it For more information visit the website www.arera.it or call the toll-free number 800.166.654.
Social bonus for the supply of gas due to economic hardship
From 1 January 2021, social bonuses for economic hardship will be automatically recognized to citizens/families who are entitled to them, without them having to submit an application as established by the legislative decree of 26 October 2019 n. 124, converted with amendments by law 19 December 2019, n. 157. The conditions necessary to be entitled to bonuses for economic hardship are the following:

1. belong to a family unit with an ISEE indicator not exceeding 8,265 euros, or
2. belong to a family unit with at least 4 dependent children (large family) and ISEE indicator not exceeding 20,000 euros, or
3. belong to a family unit entitled to Citizenship Income or Citizenship Pension.
One of the members of the ISEE family unit must be the holder of an active electricity and/or gas and/or water supply contract with tariff for domestic use, or benefit from an active condominium gas and/or water supply. Each family unit has the right to a single bonus per type - electricity, gas, water - per year of competence.

In the event of no response after 40 (forty) days from sending the complaint or an unsatisfactory response, the Customer may request the free activation of a extrajudicial conciliation procedure, for the purposes of the mandatory attempt at conciliation referred to in Annex A to the resolution of the Regulatory Authority for Energy, Networks and the Environment (ARERA) no. 209/2016/E/com, pursuant to art. 2, paragraph 24, letter. b), of Law no. 481/95 and art. 141, paragraph 6, letter. c) of the Legislative Decree. 206/2005 (the “Consumer Code”). The conciliation attempt is a condition for the admissibility of a possible legal claim and can be carried out at the ARERA Conciliation Service: the Customer can submit the conciliation application(s) online on the site https://www.arera.it/it/consumatori/conciliazione.htm, directly or through a delegate, also belonging to consumer or trade associations, or (ii) in offline mode only directly, by post, fax or any other channels indicated on the aforementioned website, without prejudice to online management of the procedure. The conciliation request cannot be submitted more than one year from the date of sending the complaint. The Customer will thus be able to effectively protect their rights, without incurring costly costs or lengthy legal proceedings.

The Supplier recognizes the Customer's fundamental rights indicated pursuant to the Consumer Code, such as, among others, the right to adequate information, to exercise commercial practices according to principles of good faith, correctness and loyalty, as well as correctness, transparency and fairness in contractual relationships. To protect consumers, Audax has adopted a voluntary self-regulation protocol regarding the confirmation of the Customer's negotiating intent and unsolicited activations, which can be consulted at site. In particular, in the event that the transition to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the Contract, after the complaint the Customer may voluntarily adhere to the quick restoration procedure to return to previous supplier. This possibility supports the procedures established by the Consumer Code regarding the verification of an unsolicited supply. The Customer can obtain protection by sending a written complaint in the manner described, by post, fax, e-mail or PEC, to the following addresses: AUDAX RENEWABLES SRL, via Candiolo n. 2/4 - 10048 Vinovo (TO), fax: 011/0122660, e-mail complaints@audaxrenewables.it PEC: complaints@pec.audaxenergia.it For further information, see dispute complaints.

For any information on the offer, you can contact us at the following numbers:
FOR INFORMATION ON THE OFFER
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
Toll-free number: 800 595 455 (*)
(*) Hours: from 08.00 to 20.00 from Monday to Friday (excluding national holidays)
Tel.: 011/9653739 (**)
(**) Hours: from 08.00 to 20.00 from Monday to Friday (excluding national holidays)
*The cost of the call varies depending on the telephone operator
Fax: 011/0122660
E-mail: commerciale@audaxrenewables.it