Audax Renewables Offer - Gas

AUDAX PLACET VARIABLE NATURAL GAS CONDOMINIUM DOMESTIC USE is the Free Price Offer with Equal Protection Conditions (PLACET) which allows access to a price of the natural gas material component in line with the trend of the Italian wholesale market price, pursuant to the Del. ARERA 555/2017/R/com and subsequent amendments.

VALID PERIOD OF THE OFFER: from 01/16/2023 to 01/15/2024

The offer is reserved exclusively for condominiums with domestic use (pursuant to art. 2.3 letter b) of the Del. ARG/gas 64/09 and subsequent amendments. - TIVG

All prices and values shown below are net of VAT, duties, taxes and any contributions, as well as any other duties, taxes or charges that may be introduced even subsequently by the competent authorities and which will be applied according to the legislation of reference.

For a better understanding of this offer, we inform you that on our website https://www.audaxenergia.it/la_bolletta.php you will find the guide to reading our CTE (offers).

• CHANGE IN TARIFF PARAMETERS: if, during the execution of the Contract, the components, elements and/or tariff parameters envisaged by the ARERA Resolutions or by provisions of other competent authorities, were to undergo variations, they will be taken into account for the purposes of determination of the fee due by the Customer during the invoicing phase, to the same extent and starting from the same effective date established by ARERA or another competent body.

The conditions referred to in this offer will remain fixed and unchanged for 12 months from the date of activation of the supply. After 12 months from the date of activation of the supply, the seller communicates to the end customer the information relating to the methods of renewal of the offer, in written form, so that said communication reaches the customer with a notice of no less than 3 months with respect to the effective date of the new economic conditions, the aforementioned deadline being considered as starting from the first day of the month following that of receipt of the communication by the customer, without prejudice to the Customer's right to withdraw from the contract pursuant to article 10 of the General Conditions of Supply . Unless proven otherwise, the aforementioned communication is presumed to have been received 10 days after sending by the seller.

In addition to what is indicated in the TECHNICAL AND ECONOMIC CHARACTERISTICS OF THE OFFER section and in the rest of the information and documentation on this page, we inform you that the Contract has as its exclusive object the supply of natural gas to the Customer by the Supplier, at the Point of supply identified, according to these General Supply Conditions and the Economic Conditions offered within the scope of this PLACET Offer. The customer formulates, on the basis of a form prepared by the Supplier, present in the documentation downloadable on this page, an irrevocable contract proposal for 45 (forty-five) days following its signature date. Within this last term the Supplier communicates in writing on a durable medium to the Customer the acceptance or rejection of the proposal (welcome letter). If the aforementioned deadline has expired in vain, the Contract proposal is considered revoked. The Contract ends with the Customer's receipt of the Supplier's acceptance. Unless proven otherwise, the aforementioned communication is presumed to have been received 10 (ten) days after actual sending by the Supplier. Before the conclusion of the Contract, the customer must receive the following "Contractual Documentation", that is to say, the set of documents that form an integral part of the Contract and consists of these General Supply Conditions and at least:
a) forms for the conclusion of the PLACET offer;
b) information preliminary to the conclusion of the contract, pursuant to Article 9, paragraph 9.1, letters from a. to g. of the Code of Business Conduct;
c) information note for the end customer;
d) forms containing the economic conditions;
e) comparability sheet;
f) information on specific and general levels of commercial quality;
g) forms for exercising the right of withdrawal for domestic end customers only;
h) form for submitting complaints;
i) form for submitting complaints for invoicing of anomalous amounts;
j) information on the processing of personal data;
k) any further form or information mandatory pursuant to current legislation or any further form or information useful for the conclusion of the contract. In cases other than a change of supplier (for example transfer or new connections), the customer declares that he has legitimate availability of the property in which his systems are located. At the time of conclusion of the Contract or, if the conclusion took place via remote communication techniques that do not allow the immediate transmission of the contractual Documentation, at the latest within 10 (ten) working days from the conclusion and in any case before the Activation of the supply , the Supplier will deliver or transmit to the Customer a full copy of the contractual Documentation in paper form or, at the Customer's choice, on another durable medium. If the Contract is concluded with a Customer off-premises, the Supplier is obliged to provide the Customer with a copy of the signed Contract or confirmation of the Contract on paper or, if the Customer agrees, on another durable Medium. Without prejudice to the provisions of Article 51, paragraph 6, of the Consumer Code for telephone contracts, in the case of any distance contract, the Supplier provides the Customer with confirmation of the Contract concluded on a durable medium, before activating the supply. The Supplier may, subject to the Customer's consent, replace the delivery or transmission of the information or documentation on the information on the energy mix and the form for submitting complaints for billing of anomalous amounts with the provision on its website, with access directly from the home page, also in printable mode, and at any physical branches. The contractual documentation is intended to be integrated by any further document or information that becomes mandatory pursuant to current legislation.

If the Contract was concluded by the end Customer outside the Supplier's business premises or remotely, the Customer may withdraw from the Contract, without charges and without having to provide any reason, within 14 (fourteen) days from the date of conclusion of the Contract, according to what provided for by the Consumer Code, with one of the following methods, of your choice:
a) by submitting any explicit declaration of your decision to withdraw from the Contract to the following addresses:
AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), o
fax to no. 011/0122660; or
e-mail to complaint@audaxrenewables.it; or
PEC to complaint@pec.audaxenergia.it.
b) by sending the Reconsideration Form attached to this Contract and available among the documentation downloadable on this page through the channels indicated in the aforementioned form. The burden of proof relating to the exercise of the right of withdrawal in accordance with this article lies with the Customer. During the period foreseen for the exercise of the right of reconsideration, the Contract will not be executed, unless the Customer expressly requests that the procedures to initiate the activation of the supply are started before the deadline for the exercise of the right of reconsideration has expired. rethinking. The aforementioned request does not in any case imply for the Customer the loss of the right to change his mind. If the end customer exercises the right to reconsider after having requested the early start of the supply activation procedures (see paragraph HOW IS THE SUPPLY ACTIVATED?), and provided that it is still possible to prevent the activation of the same, the Supplier may ask the Customer a fee equal to any costs incurred for the services carried out by the Distributor and a further maximum fee of 23.00 euros excluding VAT. If, at the time of exercising the right of withdrawal, the activation of the supply has already occurred or can no longer be prevented, the Customer is also required to pay the fees provided for in the signed Contract, until the moment of termination of the supply itself.
In any case:
a) if the end Customer exercises the right to reconsider and has not previously requested the early start of the supply activation procedures, the supply continues to be guaranteed by the previous Supplier;
b) if the Customer exercises the right to reconsider having requested an early start of the supply activation procedures and it has already been activated or it is no longer possible to prevent its activation, the same Customer can identify another Supplier or proceed with the request closing of the supply point, upon express request. Otherwise, the Services of last resort will be activated.
In the above cases, the Supplier will not be responsible for any inconvenience in supply suffered by the Customer. In the case of exercising the right of reconsideration aimed at ceasing the supply with deactivation of the collection/delivery point, the end customer himself will be required to request deactivation from the current sales operator, who will provide, also through the possible transport user and dispatching or the user of the distribution service, pursuant to the provisions of article 81, paragraph 81.7, of the TIQE (Authority resolution of 22 December 2015, 646/2015/R/eel).

For the “Activation of supply” means the moment from which, in line with the regulation of the methods of access to the natural gas distribution service, the Contract is physically executed and the related supply is placed under the responsibility of the Supplier. The activation of the supply, unless otherwise explicitly requested by the end customer, except in cases where it occurs following a transfer or new activation, takes place on the first useful date and in any case no later than the first day of the third month following that of conclusion of the Contract. Activation takes place within the deadline indicated in the letter of acceptance of the proposal, as indicated in the art. 3.1 of the General Supply Conditions. The Activation date of the supply must be highlighted at least in the first invoice issued by the Supplier. If the Supplier is unable, for reasons not attributable to him, to proceed with the Activation of the supply within the terms indicated above, he will promptly notify the Customer with reasons, also indicating the date scheduled for the Activation itself. If a request for execution of the contract is not submitted before the deadline for reconsideration has expired, the activities necessary to process the requests aimed at obtaining execution of the contract will be started only once the period established for the right of reconsideration has elapsed. The request for execution of the contract before the deadline for the reconsideration has expired will not lead to the start of the supply in the period envisaged for the reconsideration, but may in any case lead to an advance of the supply with the new sales operator compared to the normal expected times. Pursuant to current legislation, if the Contract is concluded due to a change of Supplier, the new one Supplier has the right to revoke the switching request based on the following information:
a) if the supply point is suspended due to non-payment and, if so, the date of any suspension of supply to the point itself;
b) if for the same supply point a compensation procedure is underway in terms of contribution for previous arrears;
c) the market of origin of the supply point, distinguishing between the free market and last resort services;
d) the dates of any suspension requests, in addition to any ongoing ones, if presented in the last 12 months preceding the date of the switching request;
e) the dates of any switching requests, in addition to the current one, if carried out in the last 12 months preceding the date of the switching request;
f) the activation date of the default Service;
g) the accessibility or otherwise of the Supply Point; In addition, the Supplier may exercise the aforementioned revocation if the Customer exercises the right to reconsider following the presentation by the Supplier of the switching request by the last available date. If the Supplier intends to exercise the right to revoke the switching request, it is required to communicate in writing to the Customer, within 45 (forty-five) days from the conclusion of the Contract, that the Contract will not be effective and will be terminated by law. Following the communication, the effects of withdrawal from the Contract with the previous Supplier will also cease. Once the aforementioned deadline has passed, in the absence of communication from the Supplier, the Contract will still be effective. If, following a request to activate the supply, the Supplier receives notification from the Distributor of any unpaid amounts due to previous interventions interrupting the supply due to arrears attributable to the end Customer with reference to the Supply Point covered by the Contract or another Point of supply connected to the networks managed by the same Distributor, the Activation of the supply is subject to the payment by the Supplier of the amounts highlighted by the Distributor. In such cases, the Supplier will still have the right to (i) withdraw the switching request for activation of the supply within 2 (two) working days of the notification by the Distributor or (ii) confirm the switching request, taking action against the end Customer.

The Contract is for an indefinite period. The Economic Conditions apply from the date of Activation of the supply and last for 12 (twelve) months from the Activation of the supply. After the aforementioned 12 months, the Supplier proceeds to renew the same type of fixed or variable offer by sending (separately from sending the invoice) to the Customer a written communication containing the price that will be applied at the end of the 12 months, with a notice of no less than 3 (three) months with respect to the effective date of the new economic conditions, the aforementioned deadline being considered as starting from the first day of the month following that of receipt of such communication by the customer. The renewal of the economic conditions does not entail any change in the type of offer covered by this Contract. The price proposed for the renewal of this Offer is equal to the price envisaged by the PLACET offer marketed by the Supplier at the time the communication is made. The Customer remains entitled to withdraw from the Contract in the manner and within the terms indicated in the aforementioned communication. In the absence of withdrawal by the Customer, the new economic conditions are considered accepted. Unless proven otherwise, the aforementioned communication is presumed to have been received 10 (ten) days after sending by the Supplier. If the Supplier does not promptly make the aforementioned renewal communication, for the following 12 months, the lower price between that envisaged by the expiring Economic Conditions and that envisaged by the PLACET offer applicable to the Customer and marketed by the Supplier on the expiry date of the previous Economic conditions. For the purposes of calculating the price referred to in this paragraph, the Supplier uses the annual consumption, as defined in the regulations of Bill 2.0, Annex A to the ARERA resolution of 16 October 2014, 501/2014/R/COM as subsequently amended and integrated). In cases of failure to comply with the renewal communication obligations and if the applicable price (the lower price between that envisaged by the expiring Economic Conditions and that envisaged by the PLACET offer applicable to the Customer and marketed by the Supplier on the expiry date of the previous Economic Conditions) is different from that provided for in the expiring Economic Conditions, the End Customer is entitled to an automatic compensation equal to 30.00 euros (VAT and taxes excluded). The Supplier and the Customer have the right to withdraw unilaterally and without charges from the Contract by notifying the other Party.
a) The Customer, in the event that he intends to change Supplier, can withdraw from the Contract at any time and without charges, issuing to the new Supplier, upon stipulation of the new contract, a specific mandate to withdraw, on his behalf and in his name, from the existing Contract. The new Supplier is required to send a specific communication to the SII no later than the 10th (ten) day of the month preceding the date of change of supply. The Supplier will guarantee the supply until the effective date of the withdrawal, from which the new supply will take effect. The Customer is required to pay the amounts due under the Contract by virtue of the supply provided up to the effective date of the withdrawal. In the event that the Customer intends to withdraw without the aim of changing Supplier, but for the purpose of terminating the supply, or for other reasons, the notice period for exercising the right of withdrawal cannot exceed 1 (one) month starting from the date of receipt of the notice of withdrawal by the Supplier. In this case, the Customer withdraws from the Contract in the following ways: by sending, via registered mail to Audax Renewables Srl, via Candiolo n. 2/4 10048 - Vinovo (TO), or by fax to the number 011-0122660, or by PEC to audaxenergia@pec.audaxenergia.it. It is understood that the notice period starts from the day of receipt of the notice of withdrawal.
b) The Supplier may withdraw with a notice of no less than 6 (six) months, with written communication and in such a way as to allow verification of actual receipt. This notice starts from the date of receipt of the notice of withdrawal by the end customer.

Legislative Decree 6 September 2005, n. 206 and subsequent amendments (Consumer Code) contains most of the provisions in force regarding consumer protection. Within the Consumer Code there are, in addition to the definition of "consumer" (the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out) - extending to "micro-enterprises" (entities, companies or associations which, regardless of their legal form, carries out an economic activity, even on an individual or family basis, employing fewer than ten people and achieving an annual turnover or an annual balance sheet total not exceeding two million euros) the regulation of practices unfair commercial practices, now also applicable to relationships between professional operators and "micro-enterprises" -, also the fundamental rights recognized to consumers and users, i.e. the rights:
the. to health protection;
ii. to the safety and quality of products and services;
iii. adequate information and correct advertising;
iv. to the exercise of commercial practices according to principles of good faith, correctness and loyalty;
v. consumer education;
you. to correctness, transparency and equity in contractual relationships;
vii. to the promotion and development of free, voluntary and democratic associations among consumers and users;
viii. to the provision of public services according to quality and efficiency standards.