Audax Renewables offer - Free market

FOR US it is the offer that allows access to a price of the raw material component in line with the trend of the market price (Price Single National).

VALID PERIOD OF THE OFFER: from 01/16/2023 to 01/15/2024

WHO IS THE OFFER RESERVED FOR?

The offer is reserved exclusively for employees and friends of Spanish Chamber of Commerce and employees, friends and relatives of Audax, domestic customers as defined by ARERA, who purchase electricity for their own domestic consumption, excluding commercial or professional activities and condominium users.

TECHNICAL AND ECONOMIC CHARACTERISTICS OF THE OFFER

All prices shown on this web page are net of VAT, duties, taxes, any contributions, as well as any other duties, taxes or charges that may be introduced even subsequently by the competent authorities and which will be applied according to the legislation of reference.

For a better understanding of this offer, we inform you that on our website https://www.audaxrenewables.it/la_bolletta.php you will find the guide to reading our CTE (offers).

Among our commercial offers you will find those for the supply of gas and/or electricity at free prices under equal protection conditions (PLACET). The PLACET offers, at a fixed price or variable price of the energy component or the gas component, are free market offers that provide standard contractual conditions for all operators and a price structure defined by the Authority (ARERA) with Resolution 555/2017 and so on

The 100% of the electricity supplied to the Customer based on this offer will be certified as produced by systems exclusively powered by renewable sources, at no additional cost. Audax Renewables undertakes to respect the sector regulations, in particular, the ARERA Resolution ARG/elt 104/11, and therefore by 31 March of each year Audax Renewables will cancel an amount of certificates of guarantee of origin corresponding to the consumption made by the Customer during the previous calendar year.

The price of electricity is made up of the following expenditure items: (a) expenditure on energy; (b) spending on transmission, metering and distribution services; (c) the expenditure for system charges and any (d) other items.

The expense for the matter energy includes the following amounts:

• PRICE OF THE ENERGY COMPONENT

The price of the energy component, to cover the costs relating to the purchase of electricity which is then resold to end customers, applies to the energy actually consumed and to network losses. The offer includes a price of the energy component, equal to the average value of the hourly prices of the PUN (National Single Price) in the relevant month, plus a monthly contribution of €1.80/POD/month (€21.60/POD /year). The monthly PUN price will be applied in all time slots and on all days of the week, as made available by the distributor. The PUN value of electricity is published monthly on the website http://www.mercatoelettrico.org.

• DISPATCHING COSTS: to cover the costs for the consumption forecasting activity and management of imbalance obligations for Audax Renewables and the service costs carried out by Terna SpA, which guarantees the balance between the demand and supply of electricity, which are made up of: a) the fees invoiced in proportion to the consumption of electricity expressed in €/kWh, the values of which vary and are published periodically, on a quarterly basis, by ARERA and Terna SpA, pursuant to articles. 44.3, 44 bis and 45.1 bis, Title 4, of Resolution 9 June 2006 n. 111/06 and subsequent amendments. and defined by Resolution 28 December 2021 n. 629/2021/R/eel and ss.mm.ii., available on the website www.arera.it, and b) starting from 01.01.2022, of a fee called "Market Capacity Charge", applied by Audax Renewables for all end customers served in the free market (replacing the Capacity Market Fee set by ARERA - pursuant to ARERA Resolution 566/2021/R/eel and art. 14 of ARERA Resolution ARG/elt 98/11 - for customers served under the enhanced protection/safeguard/gradual protection regime), equal to the result of the multiplication between: i) actual consumption and network losses and ii) the single-hourly amount (applied to all time slots) equal to 0.022639 €/kWh, calculated as the arithmetic mean of the capacity market charges, which can be consulted at the link https://www.terna.it/it/sistema-elettrico/mercato-capacita/disciplina, set by Terna SpA for peak hours and off-peak hours and updated annually and quarterly respectively and published periodically.

• CC OR MARKETING COSTS: unit fee, to cover the operator's retail management costs, regardless of the power used. Marketing costs (CC) are equal to €0.3396/POD/day (€123.96/POD/year).

They include the amounts to cover the costs relating to activities of general interest for the electricity system, indicated in ARERA Resolutions 481/2017/R/eel and subsequent amendments, 922/2017/R/eel and subsequent amendments . and 654/2015/R/eel and subsequent amendments, whose values are periodically updated and published by ARERA on www.arera.it. In particular, the Asos component is used to finance the system of incentives recognized for the production of electricity from renewable sources and cogeneration. It is paid by all electricity customers and is applied separately depending on whether or not a user is included in businesses with high electricity consumption, and for the latter, depending on the benefit class. Furthermore, the ARIM component is applied in an undifferentiated manner with respect to the benefit classes mentioned above. Both the Asos component and the ARIM component apply to the energy consumed (euro/kWh), to the power committed (euro/kW/year) and to the fixed quota (euro/year). The expenditure on system charges accounts for approximately 12% of the total expenditure of a typical domestic customer with an annual consumption of 2,700 kWh, excluding VAT and taxes.

FEES FOR REQUESTS SUBMITTED TO THE DISTRIBUTOR/SII (Integrated Information System of the Single Buyer): for each request forwarded by the Supplier to the competent Distributor (i.e. customer requests for transfer/takeover, deactivation, increase/decrease in power, etc.), in addition to the costs determined by the Distributor itself (published on its website) which will be charged by the Supplier to the Customer on the first available invoice, the Customer will be required to pay a lump sum (VAT, duties and taxes excluded), as indicated in clause 15 of the General Conditions of the contract.

The conditions of this offer will remain unchanged for 12 months from the activation of the supply. At the end of this period, the economic conditions will be tacitly renewed for a further 12 months, without further communications of renewal or modification of the contract conditions being sent to the Customer, these conditions remaining unchanged with the exception of the monthly contribution which will be equal to 3 €.8/POD/month (€45.60/POD/Year), without prejudice to the Customer's right to withdraw from the contract pursuant to article 3 of the General Conditions of Supply.

In order to verify the differences between this offer, framed in the free market, and the reference prices and standard supply conditions established by the Authority (protection or enhanced protection service), below you will find the comparability sheet, to pursuant to the art. 9.1, letter. l) of the Code of Commercial Conduct (Annex A to Resolution 366/2018/R/com and subsequent amendments). This comparability sheet provides for the indication of the estimated calculation of the annual expenditure excluding taxes, fees and any other charges.

You can sign up for the PER US offer if you change energy supplier.

The offer is part of the offers of free market and allows consumers to change supplier for free, choosing the tariff that best suits their needs. The prices of the offer and the related economic structure are indicated, as well as on this web page, in the CTE, which are delivered to the Customer before signing the Contract. For more information on the fees applied, you can consult our guide to reading the CTE on our website https://www.audaxrenewables.it/la_bolletta.php or call our toll-free number 800 595 455 (opening hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays) - or on the telephone 011/9653739 (opening hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays -, on call cost varies depending on the telephone operator), or send an email to commerciale@audaxrenewables.it.

If the Contract is concluded outside the commercial premises, the Contract is considered concluded on the date of signature of the same by the Customer who has accepted the commercial proposal formulated by Audax according to what is contained in the Acceptance Form, in the CGF, in the CTE and any other contractual document delivered to the Customer at the time of signing. If the Contract is concluded using remote communication techniques, the Contract is considered concluded with the receipt by Audax of the Contract signed by the customer. At the latest within 10 (ten) working days from the conclusion of the Contract and in any case, before activating the supply, Audax provides the consumer with confirmation of the Contract concluded on a durable medium.

The Customer has the right to exercise his right to change his mind pursuant to the Consumer Code, even with reference to a single supply, without any charge or reason, within 14 (fourteen) days starting from the date of conclusion of the Contract. To this end, the Customer may send written communication to the Supplier, possibly using the form that will be delivered to the customer before signing the Contract together with the contractual documentation and in any case downloadable here, or with the methods indicated below: via ordinary mail addressed to AUDAX RENEWABLES SRL, Via Candiolo n. 2/4 - 10048 Vinovo (TO); via fax to no. 011/0122660; via e-mail to info@audaxrenewables.it or via PEC to audaxrenewables@pec.audaxrenewables.it. If the Customer does not use the appropriate form, he/she must provide at least the following information: name and surname, supply address, POD/PDR, postal address (if different from the address indicated in the Contract) or e-mail, and the service to which it refers (electricity, gas, or both), attaching the identity card of the signatory of the Contract. If a request for execution of the Contract is not submitted before the deadline for the right to reconsider has expired, the activities necessary to execute the Contract will be started only once the period established for the right to reconsider has elapsed. The Customer may request the execution of the Contract Before of the deadline for exercising the right of withdrawal. It is understood that, in this case, the Customer will still be able to exercise reconsideration, but will be required to pay the amounts relating to the consumption made in application of the economic conditions relating to the signed offer, as well as any further costs incurred for transfer, activation, reactivation , deactivation of the supply and/or variation of power, if requested, provided by the Distributor for the services carried out, in addition to the costs for these services indicated in the art. 15.5 of the General Supply Conditions, and the amounts relating to any consumption made, if the supply has been activated, in application of the economic supply conditions envisaged by the signed/chosen commercial offer, without prejudice to the provisions of the art. 66-quinquies, paragraph 1, of the Consumer Code (Unsolicited contracts). The request for execution of the Contract before the deadline for the reconsideration has expired will not lead to the start of the supply in the period envisaged for the reconsideration, but may in any case lead to an advance of the supply with the new seller compared to the normal expected times. In the case of exercise of the right of reconsideration, the supply could: (i) in cases in which the sale was not initiated by the merchant against whom the right of reconsideration was exercised, be guaranteed 1) by the previous merchant, if the relevant sales contract does not appear to have been dissolved, or 2) by the subjects who provide the enhanced protection service, in the case of electricity supply or the last resort supply service in the case of gas supply for the time necessary to allow a new change supplier or the closure of the point, based on the Customer's wishes; or (ii) the sale be initiated by the merchant against whom the right of reconsideration was exercised, for the time necessary to allow a change of supplier or the closure of the point, based on the will expressed by the Customer. In the case of exercising the right of reconsideration aimed at terminating the supply with deactivation of the collection/return point, the Customer himself will be required to request deactivation from the current sales operator, who will provide, also through the possible user of the transport and of the dispatching or the user of the distribution service, respectively pursuant to the provisions of article 81, paragraph 81.7, of the TIQE and article 37, paragraph 37.6, of the RQDG.

The supply of electricity and/or natural gas will take place approximately on the first useful date and, in any case, by the first day of the third month following the date of conclusion of the Contract, without prejudice to the successful outcome of the technical and administrative activities preceding the execution of the Contract described in detail in the CGF (including the activation activities of transport and distribution services and, for electricity supplies, dispatching), and provided that the data provided by the Customer in the contractual documentation is correct. In any case, the Customer will be informed about the exact date of activation of the supply through a specific communication, sent by e-mail, certified email, text message or ordinary mail, or of the failure to activate the supply pursuant to art. 2.5 of the general conditions of supply, through specific communication sent via e-mail, PEC, text message or ordinary mail. For the supply of electricity, the Customer will provide Audax with the mandate to operate on its own behalf towards the Network Manager and the Electricity Distributor, undertaking to fulfill any obligation contracted by the Supplier on behalf of the Customer regarding dispatching services , transport of electricity and connection to the electricity grid functional to the provision of the transport service. In accordance with the regulations established by ARERA, the Customer will be required to pay the amounts pertaining to the Distributor for individual services and fixed-rate contributions. The transportation of natural gas will be carried out by the natural gas transportation company and the natural gas distribution company in execution of appropriate agreements that Audax undertakes to conclude directly or to have third parties conclude in compliance with the established methods and deadlines. by the legislation applicable from time to time.

The Customer may be required to bear any costs in the event of requests, transmitted by the Customer and forwarded to the competent Distributor, (such as requests for activation of a new meter, transfer/takeover, deactivation, increase/decrease in power, etc. ), within the limits (i) of the prices indicated by the local distributor responsible for the supply of electricity (published on the distributor's website) and (ii) of the possible presence of a flat-rate fee, to cover the administrative management costs of the practice (see service fees), for an amount equal to Euro 30.00, net of taxes and duties.

The Contract is a indefinite period; instead, the CTE will remain unchanged for a period of 12 (twelve) months from the activation of the supply, unless otherwise provided in the CTE. After this period, the CTE will be tacitly renewed for a further 12 months under the conditions set out therein. The Supplier may propose to the Customer the modification of the CTE, communicating this in written form with a forewarning no less than 3 (three) months from the effective date of the changes and in accordance with the CGF and without prejudice to the Customer's right to exercise the right of withdrawal. For consumers or small customers (pursuant to art. 2.3, letters a) and c) of the Annex to the ARERA resolution of 19 July 2012, 301/2012/R/eel (TIV) (for electricity), and art. 2.3 lett. a), b) and d) of the Annex to the ARERA resolution of 28 May 2009, ARG/gas 64/09 (TIVG), limited to points with overall annual consumption of less than 200,000 Smc (for gas), the Customer will always be able to exercise the right of withdrawal without charges, choosing another supplier who will manage the change, in compliance with the notice periods indicated below: (i) in the event that the right of withdrawal is expressed for the purpose of changing supplier, the Customer must issue a specific power of attorney to the new supplier so that the latter, or the user of the incoming distribution, carries out the switching request to the Integrated Information System (SII), no later than the 10th (ten) day of the month preceding the switching date; (ii) in cases other than a change of supplier (i.e. termination of supply), the withdrawal is exercised directly by the Customer by sending Audax, with one month's notice from the date of receipt of the communication by Audax, a written notice of withdrawal, alternatively: by ordinary mail to AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), via fax at no. 011/0122660 or by e-mail to complaint@audaxrenewables.it or PEC to complaint@pec.audaxenergia.it.

The Customer will be able to pay the invoices within a period of no less than 20 days from the date of issue, by paying at: post offices, by postal order, or by direct debit from their bank or postal current account with SEPA Direct Debit ( SDD) or at the bank counter of the financial institutions indicated on the invoice (the latter without costs). For further information see the art. 18 of the CGF. In case of delay in the payment Audax may request, without the need for a formal formal notice, in addition to any further expenses incurred also for reminders, late payment interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who qualify as consumers) and 4.5 percentage points (for customers who do not qualify as consumers), for each day of late payment. Audax may also send, with a notice of no less than 40 days (pursuant to Law 160/2019), a letter of formal notice to the Customer, via written communication via PEC or registered letter with return receipt, in which notice will be given of suspension of supply and indication of the deadline for payment, ordering payment of unpaid invoices. For customers benefiting from a social bonus due to physical and/or economic hardship, the terms referred to in the art. will be doubled. 3 of the TIMOE and art. 4 of the TIMG. In the event of suspension, closure, interruption, termination and/or restoration of supply, the Customer will be required to pay the fees indicated by the Distributor and the costs charged by the same, in addition to administrative management costs and expenses incurred for the credit recovery equal to €25.00.

Invoicing takes place based on the measurement data and in compliance with the following order: a) actual measurement data made available by the Distributor; b) self-readings communicated by the Customer, if validated by the distribution company; c) estimated measurement data. Audax makes the self-reading service available to the Customer of natural gas and electricity: the Customer, for the entire duration of the month, will be able to communicate the self-reading in the following ways: i) by calling Customer Service at no. 011/9653739 or toll-free number 800595455, ii) by sending an e-mail to info@audaxrenewables.it or a fax to no. 011/0122660, iii) by accessing your My Audax Customer Area on the website www.audaxrenewables.it or on the My Audax App. In the absence of self-reading or detection or validation of the self-reading by the Distributor, Audax will charge the estimated consumption, in compliance with the provisions of the articles. 6.2 and 10 of the TIF. If Audax proceeds to estimate consumption, it will follow the following criteria, ordered by priority: (i) historical consumption data of the Customer that Audax acquires during at least one year of administration; (ii) presumed annual consumption and withdrawal profile communicated by the Distributor. With regard to the supply of natural gas, if the Distributor communicates to the Supplier the negative outcome of the reading attempt, the Supplier will in turn inform the Customer with communication on the invoice and will proceed with the invoicing of the presumed consumption. The local Distributor publishes on its website the calendar of passages of the personnel responsible for collecting the natural gas measurements and is required to take charge of the measurement collected by the Customer and left available by the latter also through a posted paper note at the door of your home or similar place. In the event of an unsuccessful attempt to collect the measurement, the Distributor informs the Customer, with a specific paper note, of the possibility of carrying out the self-reading. The Customer can request the invoice to be sent by ordinary mail, or by e-mail to the address indicated by the Customer. In derogation of the provisions of the TIF and unless otherwise indicated in the CTE, the invoicing of consumption will take place as indicated below: (i) for domestic customers, the invoicing of the fees will take place every 2 (two) months with the exception of the first invoice, which it will be monthly, except for customers who have chosen the method of sending the invoice via e-mail for which the invoicing will be monthly; (ii) for the rest of the Customers (including condominium and public administration users), the fees will be invoiced on a monthly basis. In any case, the Supplier reserves the right to change the billing frequency by giving specific notice to the Customer, even with a note on the invoice, with effect from the first subsequent billing cycle. The Supplier will also have the right not to issue the invoice for debit and/or credit amounts lower than Euro 10.00 and to charge the same on the first subsequent invoice for an overall amount higher than this threshold. The Guide to reading the invoice is published on the website www.audaxrenewables.it and can be downloaded by the Customer, which contains a complete description of the individual items that make up the amounts invoiced for each offer from the Supplier, using simple, understandable language consistent with the so-called “Glossary” approved by ARERA, also published on the website indicated above.

The so-called "electricity bonus" (i.e. the compensation scheme for the expenditure incurred by domestic customers for the supply of electricity) is a tool introduced by the Government with the aim of supporting families in conditions of economic hardship, guaranteeing them savings on annual expenditure for electricity. The bonus is also provided for cases of physical discomfort (so-called physical discomfort bonus), i.e. for cases of serious illness that requires the use of electro-medical equipment essential for maintaining life. The social bonuses (electricity/gas) for economic hardship and physical hardship can be cumulated if the respective eligibility requirements are met. The social bonus (i.e. the compensation scheme for the expenditure incurred by domestic customers for the supply of electricity and/or natural gas) is applied in the form of a discount on the bill for the supply of electricity and/or natural gas. To access the social bonus you must apply at your municipality of residence or at another institution designated by it, submitting the appropriate form completed in its entirety. The forms can be found on the website of the Regulatory Authority for Energy, Networks and the Environment, www.arera.it For further information visit the website www.arera.it or call the toll-free number 800.166.654.
Social bonus for the supply of electricity due to economic hardship

From 1 January 2021, social bonuses for economic hardship will be automatically recognized to citizens/families who are entitled to them, without them having to submit an application as established by the legislative decree of 26 October 2019 n. 124, converted with amendments by law 19 December 2019, n. 157.

The conditions necessary to be entitled to bonuses for economic hardship are the following:

1. belong to a family unit with an ISEE indicator not exceeding 8,265 euros, or

2. belong to a family unit with at least 4 dependent children (large family) and ISEE indicator not exceeding 20,000 euros, or

3. belong to a family unit entitled to Citizenship Income or Citizenship Pension.

One of the members of the ISEE family unit must be the holder of an active electricity and/or gas and/or water supply contract with a tariff for domestic use, or benefit from an active condominium gas and/or water supply. Each family unit is entitled to only one bonus per type - electricity, gas, water - per year of competence.

Social bonus for the supply of electricity for physical discomfort
All domestic customers suffering from a serious illness or domestic customers with an electricity supply in whose household lives a person suffering from a serious illness who is forced to use electro-medical equipment to maintain life are entitled to the bonus for physical discomfort. For requests for a social bonus for physical discomfort, a specific certification from the ASL is essential, while the ISEE is not required.

In the event of no response after 40 (forty) days from sending the complaint or an unsatisfactory response, the Customer may request the free activation of a extrajudicial conciliation procedure, for the purposes of the mandatory attempt at conciliation referred to in Annex A to the resolution of the Regulatory Authority for Energy, Networks and the Environment (ARERA) no. 209/2016/E/com, pursuant to art. 2, paragraph 24, letter. b), of Law no. 481/95 and art. 141, paragraph 6, letter. c) of the Legislative Decree. 206/2005 (the “Consumer Code”). The conciliation attempt is a condition for the admissibility of a possible judicial request and can be carried out at the ARERA Conciliation Service: the Customer can submit the conciliation request(s) online on the website https://www.arera.it/it/consumatori/conciliazione.htm, directly or through a delegate, also belonging to consumer or trade associations, or (ii) in offline mode only directly, by post, fax or any other channels indicated on the aforementioned website, without prejudice to online management of the procedure. The conciliation request cannot be submitted more than one year from the date of sending the complaint. The Customer will thus be able to effectively protect their rights, without incurring costly costs or lengthy legal proceedings.

The Supplier recognizes the Customer's fundamental rights indicated pursuant to the Consumer Code, such as, among others, the right to adequate information, to exercise commercial practices according to principles of good faith, correctness and loyalty, as well as correctness, transparency and fairness in contractual relationships. To protect consumers, Audax has adopted a voluntary self-regulation protocol regarding confirmation of the Customer's negotiating intent and unsolicited activations, which can be consulted on the website https://www.audaxrenewables.it/prescrizione_energia_elettrica_gas.php. In particular, in the event that the transition to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the Contract, after the complaint the Customer may voluntarily adhere to the quick restoration procedure to return to previous supplier. This possibility supports the procedures established by the Consumer Code regarding the verification of an unsolicited supply. The Customer can obtain protection by sending a written complaint in the manner described, by post, fax, e-mail or PEC, to the following addresses: AUDAX RENEWABLES SRL, via Candiolo n. 2/4 - 10048 Vinovo (TO), fax: 011/0122660, e-mail complaints@audaxrenewables.it PEC: complaints@pec.audaxenergia.it For further information, see dispute complaints.

For any information on the offer, you can contact us at the following numbers:
FOR INFORMATION ON THE OFFER
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
Toll-free number: 800 595 455 (*)
(*) Hours: from 08.00 to 20.00 from Monday to Friday (excluding national holidays)
Tel.: 011/9653739 (**)
(**) Hours: from 08.00 to 20.00 from Monday to Friday (excluding national holidays)
*The cost of the call varies depending on the telephone operator
Fax: 011/0122660
E-mail: commerciale@audaxrenewables.it